RETURN OR REFUND
The Ridhi Siddhi Agro entitles all users/customers who have purchased a product to return the said product or request replacement of the same after it has been delivered but only if there is a valid issue for the return or replacement product. If a user or customer no longer needs the item, bought it by mistake or have changed his/her mind, the user/customer may return the said product at the time of delivery. Ridhi Siddhi Agro will not be able to accept return requests for such cases after delivery.
If the said product has been accepted for return/replacement, the customer is required to keep the said product in the original packaging. In addition, the product must be unused and unwashed, with all tags intact.
Few products are not eligible for return and the same products will be marked “Non-returnable” on the product description page.
The timeline to raise a complaint depends on the category in which the product falls into: Consumable Perishables - meats, seafood, frozen food and FnV, dairy category including milk, eggs and bread, etc. (7 days); Consumable Non-perishables – groceries, etc. (7 days); General Merchandise – Electronics, home furnishings, fashion, etc. (7 days); Freebie missing issue (7 days); Entire wrong order and MDND (7 days); and Other issues - insect, fungus or foreign material, expired products, etc. (no restriction).
The refund timeline depends on the mode of payment used. It is the following for each mode: Ridhi Siddhi Agro’s wallet (24–48 hours), Payzapp and G-pay (5–7 working days), IMPS (24–48 hours), Bank - CC/DC/NB (5–7 working days), and external wallet (24–48 hours).
Refunds, if applicable, shall be made through the bank from which the Product was purchased. For cash-on-delivery transactions, the User has the option to receive the refund as Ridhi Siddhi Agro cash in the Ridhi Siddhi Agro wallet or the refund can be credited in user’s bank account via NEFT (for which the User shall br required to share the bank details).
For payments made through electronic means such as debit card, credit card, net banking, wallet, etc., the refund shall be made using the same payment mode
All refunds shall be made in Indian Rupees only.
The terms & conditions may be changed and/or amended as per situations and/or requirements.